Software Integrations
Most business software does not work alone. It has to exchange data with couriers, payment providers, notification services, accounting systems and whatever else you already run.
We build those connections — and, just as importantly, we build them to keep working when the other side is slow, rate-limited or down.
What integration work covers
Connecting systems, and keeping them connected.
- Courier and shipping APIs
- Payments and collections
- Notifications to customers
- Accounting, ERP and e-commerce
What an integration actually is
An integration is an agreement between two systems about how they will exchange information — what is sent, in what format, when, and what happens if the message does not arrive.
The connection itself is usually the straightforward part. What decides whether an integration is worth having is its behaviour on a bad day: when a provider times out, changes a field, rate-limits you, or returns success and then does nothing. An integration that only works when everything is healthy will quietly corrupt your data instead of failing visibly.
Every integration depends on the other party. What can be connected, and how deeply, comes down to what that provider's API exposes and what your account with them permits. We confirm that during requirement analysis rather than assuming it — which is why you will not find a grid of logos on this page.
Integration categories
The kinds of systems business software usually needs to talk to.
Courier & Shipping APIs
Shipment booking, AWB and label generation, serviceability and pincode checks, rate lookup, tracking and webhooks. Our courier platform supports integration with multiple partners, including examples such as DTDC, DHL and Delhivery — subject to API availability, credentials and permissions.
Payment Gateways
Online collection, payment status reconciliation and refunds. The important part is reconciliation: knowing which payment belongs to which order, including when a customer pays twice or a callback is missed.
SMS, WhatsApp & Email
Booking confirmations, out-for-delivery alerts, delivery confirmation and OTP delivery. Available channels depend on the providers you use and their own approval requirements, which for WhatsApp in particular are not trivial.
Accounting & ERP
Pushing invoices, payments and ledger entries into the system your finance team already uses, so operations data does not get re-typed — which is where most reconciliation disputes originate.
E-commerce Platforms
Pulling orders in and pushing shipment and tracking details back, so a store and a fulfilment operation stay in step without anyone exporting a spreadsheet.
Maps & GPS Data
Address lookup, distance and travel-time estimates, and vehicle position where compatible tracking hardware or a suitable data source is available. The software consumes that data; it does not replace the device.
How we build an integration
The same discipline regardless of provider. Most of it exists to handle the other side behaving badly.
Confirm what is possible
Read the provider's documentation, check what your account permits, and establish what genuinely cannot be done. This happens before any estimate, not after.
Handle credentials properly
Keys and tokens stored securely per provider and per environment, never hard-coded and never shared between sandbox and production.
Make retries safe
Retries use backoff, and requests carry an idempotency key so a timeout cannot create a second shipment or a second payment.
Normalise what comes back
Each provider's vocabulary is mapped into your own model, and anything unrecognised is surfaced for review rather than silently discarded.
Queue instead of failing
Work that cannot complete goes to a queue, so a provider outage delays an operation rather than losing it.
Log and alert
Requests, responses and failures logged, with alerting, so you find out a provider changed their API before your customers do.
Frequently Asked Questions
Tell us what needs connecting
Name the systems and what should flow between them. We will confirm what their APIs actually allow before quoting, so you are not told yes and then told otherwise halfway through.